Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. This applies to every product we sell, whether it was made by us or by one of our print and fulfillment partners, such as Printify.

To be eligible for a return, your item must have a printing defect, such as a misprint, a faded or peeling print, or a print in the wrong place. It must also be unworn and unwashed if it is apparel, and in its original packaging. You will also need your order number or another proof of purchase.

To start a return, contact us at jamespilsungkim@gmail.com with your order number, a short description of the problem, and clear photos of the defect and the item in its original packaging. Please do not send anything back before contacting us, since items sent without an approved return cannot be accepted or refunded.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with photos of the item and the packaging, so that we can look into the issue and make it right.

Made-to-Order Products

Many of our products are made to order, which means they are printed and produced specifically for you after you place your order. Because of this, we cannot accept returns for ordering the wrong size, color or design, or for a change of mind. Please check the product description and size guide carefully before ordering.

Exceptions / Non-Returnable Items

Digital products cannot be returned, exchanged or refunded, since they can be downloaded right away. If you have trouble downloading or opening a digital product, please contact us and we will help you get access.

Items bought on sale or with a discount code, and gift cards, are final sale. Sale items can only be returned if they have a printing defect and meet the conditions above. Please get in touch if you have questions or concerns about a specific item.

Exchanges

We only replace items that are defective, damaged or incorrect. Once your return is approved, we will send you the same product in the same size and color. If that product is no longer available, we will refund you instead. If you would like a different item, the fastest way to get it is to place a new order for it.

Refunds

We will let you know once we have reviewed your return request, and whether your refund has been approved. In many cases, we will not need the item sent back. If approved, you will be refunded to your original payment method within 10 business days. Please remember that it can take some extra time for your bank or credit card company to process and post the refund.

Shipping costs are not refundable, unless your item is returned because of a defect, damage or an error on our part. If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at jamespilsungkim@gmail.com.