Shipping Policy

Please make sure you have read and understood this Shipping and Returns Policy before placing an order with Pilsung Merch. This store is run by Pilsung Merch, operated by James Pilsung (“we,” “us,” or “our”). By placing an order on this website, you agree to the shipping, return and refund terms below, as well as our Terms of Service and Privacy Policy.

Made-to-Order Products. Many of our products are made to order. This means your item is printed and produced specifically for you after you place your order, either by us or by one of our trusted print and fulfillment partners, such as Printify and the print providers they work with. Because each item is made just for you, made-to-order products are not kept in stock and cannot be returned or exchanged for reasons such as ordering the wrong size, color or design, or simply changing your mind. Please check the product description and size guide carefully before ordering.

Where We Ship. We currently ship only to addresses within the United States. We are not able to ship to addresses outside the U.S. at this time. Some products may not be available for shipping to certain locations, such as APO/FPO/DPO military addresses or P.O. boxes, depending on the carrier and fulfillment partner. If a product cannot ship to your address, we will contact you.

Processing Times. Made-to-order products usually take 2 to 7 business days to be produced before they ship. In-stock items we ship ourselves usually leave within 1 to 3 business days. Business days are Monday through Friday and do not include U.S. holidays. Processing times may be longer during busy periods, such as holidays, new product launches and sales.

Delivery Times. Once your order ships, delivery within the U.S. usually takes 2 to 8 business days, depending on your location and the shipping method. All processing and delivery times are estimates and are not guaranteed. Once an order has been handed to the carrier, we are not responsible for delays caused by the carrier, weather, or other events outside of our control.

Shipping Costs. Shipping costs are calculated at checkout based on the items in your order and your shipping address. Shipping costs are not refundable, except where an item is returned because of a defect or an error on our part.

Multiple Packages. Because different products may be made by different fulfillment partners in different locations, items from the same order may arrive in separate packages and on different days. You will not be charged extra for this beyond the shipping cost shown at checkout.

Order Tracking. When your order ships, you will receive an email with your tracking information. If your order is split into multiple packages, you may receive a separate tracking email for each one. Tracking can take up to 24 to 48 hours to update after you receive it.

Shipping Address. It is your responsibility to make sure your shipping address is complete and correct when you place your order. Please double-check your address before completing checkout. We are not responsible for orders that are delayed, lost, or delivered to the wrong place because of an incorrect or incomplete address entered at checkout. If an order is returned to us because of an incorrect address, we may be able to reship it at your cost, but we cannot offer a refund for made-to-order products.

Order Changes and Cancellations. Made-to-order products go into production quickly, so we can only change or cancel an order before production has started. If you need to make a change, contact us as soon as possible at jamespilsungkim@gmail.com with your order number. We will do our best to help, but we cannot guarantee that an order can be changed or canceled once it has been placed.

Lost or Stolen Packages. If your tracking shows that your order was delivered but you cannot find it, please check around your home, with neighbors, and with your local post office or carrier first. If you still cannot find it, contact us within 7 days of the delivery date and we will work with the carrier to look into it. We are not responsible for packages that are marked as delivered and are then lost or stolen, but we will help where we can. If a package is lost in transit before delivery, we will work with the carrier and our fulfillment partner to find a solution, such as a replacement.

Returns. Because we are a small business and many of our products are made to order, we offer a 7-day return policy. You have 7 calendar days from the date your order is delivered to request a return. This applies to every product we sell, whether it was made by us or by one of our fulfillment partners. For a quick summary, see our Refund Policy.

Conditions of Return. An item can only be returned if all of the following are true: the item has a printing defect, such as a misprint, a faded or peeling print, or a print in the wrong place; the item is unworn and unwashed, if it is apparel; and the item is in its original packaging. Items that do not meet all of these conditions cannot be returned. We do not accept returns for wrong sizes, colors or designs ordered by mistake, or for a change of mind.

How to Request a Return. To request a return, email us at jamespilsungkim@gmail.com within 7 days of delivery with your order number, a short description of the problem, and clear photos showing the defect and the item in its original packaging. Please do not send any item back without contacting us first, since items sent without an approved return cannot be accepted or refunded. Once we review your request, we will let you know whether it is approved and what to do next. In many cases, we will not need the item sent back at all.

Damaged or Incorrect Items. If your item arrives damaged, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item and the packaging. We will be happy to send you a replacement or issue a refund, at no extra cost to you.

Exchanges. We only replace items that are defective, damaged, or incorrect. An approved item will be replaced with the same product in the same size and color. If that product is no longer available, we will issue a refund instead.

Refunds. If your return is approved, your refund will be issued to your original payment method within 10 business days. It may take some extra time for your bank or card issuer to post the refund to your account. If you have not received your refund after that, please check with your bank or card company first, then contact us at jamespilsungkim@gmail.com.

Digital Products. Because digital products can be downloaded right away, all sales of digital products are final and cannot be returned, exchanged or refunded. If you have trouble downloading or opening a digital product, please contact us and we will help you get access.

Sale Items. Items bought on sale or with a discount code are final sale and can only be returned if they meet the Conditions of Return above.

Gifts. If you received an item as a gift and it meets the Conditions of Return above, please contact us with the order number or the email address of the person who placed the order. Any approved refund will be issued to the original purchaser.

Chargebacks. If there is a problem with your order, please contact us first so we can try to resolve it. Opening a chargeback or payment dispute without contacting us may delay a resolution.

Changes to This Policy. We may update this Shipping and Returns Policy from time to time. Changes take effect when they are posted on this page, and the “Last updated” date above will change. Orders are governed by the policy in place at the time the order was placed.

Contact. If you have any questions about shipping, returns or refunds, please contact us at jamespilsungkim@gmail.com.